FAQs

You can use our online shopping cart to place your order or you can call us toll free at 866.262.4864 and we would be happy to process your order over the phone. All order methods will receive a fax confirmation order form and artwork proof which needs to be signed and returned before your order can actually be sent to the factory. (Special online order note: due to the custom nature of promotional products, your "order" may only reflect base pricing information and will not include charges for options, set up, tax or shipping. All charges will be noted on your faxed order form. Therefore, your credit card is never charged at the time the order is placed.)

We accept payment by credit card (VISA, MC, Discover and AMEX). We also have an open account service available for those companies who wish to be invoiced. Contact us for information on establishing an account. We also accept purchase orders from government and educational organizations. Invoiced orders are billed net 30.

Shipping charges are not reflected on the estimation if you process an order using our online method. Shipping charges will be noted when you receive your order via fax for approval. All shipping costs are estimates only due to the nature of the varying accounts set up by each factory. We can also use your UPS or FedEx account number for shipping if requested.

This is the charge from the factory for setting up your imprint on the equipment. Typically, but not always, this charge is a one-time charge so that if you reorder the same item with the same imprint within 1 year that charge is waived.

Yes. Our parent company, Kaeser & Blair, Inc., has representation in each state, therefore we are required to collect tax and make the appropriate payments back to each state. Tax exempt organizations should fax us a copy of your certificate in order to waive those charges. Resellers can supply us with a copy of your reseller certificate to have the tax waived also.

Each item should have a list of the colors available for that item. Please remember that item photos are only a representation of the colors due to the widely varied screen display settings. Imprint colors are also often listed. If you need to know the corresponding PMS colors, please contact customer service. PMS colors can be specified for any item (except 4 color process which is CMYK). Additional charges may apply for requesting non-standard imprint colors.

These are additional production products that exceed the quantity ordered, or vice versa for underruns. The industry standard is 5%. This occurs due to the nature of the imprinting process and equipment setups. All over runs are charged additionally. Exact runs are possible but additional charges may apply.

Each item has a different production time. Typically, they vary from 3-15 working days. Please allow 1-2 days for order processing also. If your order is time sensitive and must be delivered by a specific date you must inform customer service at the time of order or it must be indicated in your online order.

Before any order can be sent to the factory, we will send a black/white fax proof to you for approval. Multicolor imprints will receive an email JPG file also. Virtual samples are available at no additional charge. If you want to see an actual sample with your imprint (called a pre-production or spec sample), additional charges will apply. Ask customer service for details.

Samples can be requested by calling customer service toll free at 866-262-4864. Samples are free (total value up to $25). These are random product samples. If you want one with your imprint, additional charges will apply - ask customer service for details.

We have an entire section dedicated to artwork questions. Click here for more information.

If you require a quantity above the highest one listed for a particular item, please contact customer service for a custom quote to receive the best pricing possible.

Yes! We offer many, many items with production in as little as 3 days - some even 1 day! We have listed selected items in our RUSH section, but call customer service for more details on available items and the verify your event date.

With our large and diverse industry contacts, we can have just about anything you can think of custom made. Contact us at 866.681.7212 to discuss your project today. Typical minimums start at 5000 pieces, depending on the type of item requested.

YES! We carry almost 1 million custom promotional items - our online catalog is merely a small fraction of what we can deliver for you. Call us today so we can assist you in locating the perfect item for your next event or promotion.